What currency are your prices listed in?
GBP, (United Kingdom Pounds). All our Prices are in GBP and are inclusive of VAT, You can work out Conversion Rates by going to: http://www.xe.com/ucc/
How do I track an order?
When we have used parcel Force you can go to their website, Input your Tracking Number and it will tell you at what stage your order is at during its Transit. You can find this here: http://www.parcelforce.com
How do I pay for my purchase?
There are various methods of payment including credit card, International Money Orders (IMO), Bank Drafts and direct bank-to-bank wire transfer. Circuit Airsoft reserves the right to insist on wire transfers depending on the dollar amount and the country in question.
Note that IMOs and Bank Drafts require 30 days to clear and we will only ship out your order after that has occurred. As such, we recommend you use credit card if you simply cannot wait. Please note that we do not accept personal cheques.
Do you take credit cards?
Yes! We take VISA & MasterCard directly and securely online. We do NOT store your credit card information on our site so your information goes directly to the bank. We advise prior to using your credit card with us, that it's best to inform your bank that you intend to make an international charge on your card to avoid problems with your bank authorization. Please note that we can only send the purchased products to the cardholder's billing address. Circuit Airsoft has the right to ask for further information to validate the legality of the transaction. We also take payment through PayPal. You can thus use Visa, MasterCard, Discover, and American Express. Credit card information is processed through SSL for security.
How do I use PayPal to pay Circuit Airsoft?
Simply place an order on our site and select PAYPAL as you desired form of payment. You will be taken to the PayPal website automatically at the end of your checkout process.
Is Airsoft legal where I live?
Airsoft is legal in many countries, though their legality is still hotly disputed in others.
Is Airsoft legal in Canada / Australia / New Zealand / Germany / Singapore / Malaysia / Indonesia?
For Canada, this continues to be a hotly debated issue but the short answer is pretty much "no". In short, importing Airsoft guns into Canada requires either a firearms license or a movie prop license. If you have neither of these, then you can only order accessories from our site. For Australia, you cannot import Airsoft unless you hold a firearms license. If you do hold such a license, check with your local customs office on the documents you need to present when importing Airsoft.
For New Zealand and Germany, you may only import SEMI-AUTO guns. Even if a full-auto gun is modified into a semi-auto shooting gun, New Zealand and German customs will still confiscate it unless you have a firearms import license.
For Singapore / Malaysia / Thailand / Indonesia, Airsoft is very much out of the question and are completely banned, unless you have special government approval.
Will I be charged import taxes or duties?
Some countries will tax imported goods and this may apply to you. However, even this is not consistent for every state or region within each country, and the shipping company will also make a difference as to whether tax is charged or not. Taxation and import duties also might not be applied if customs does not inspect your package.
However, please understand that in some cases, your country may elect to charge a tax on items you order from Circuit Airsoft. We have no control of this. If your government requests that you pay tax on your purchase, you must pay it to receive the product. We are not responsible for paying your taxes. If an order is returned to us due to your refusal to pay import tax, we will charge a 25% restocking fee if the order is returned to us as a result. The shipping fee will also NOT be refunded.
Can I and should I reuse BBs?
Don't reuse BB's unless you want to wreck your gun very quickly.
Do you perform upgrade work on guns?
No, But some AEG may have been upgraded or modified by our supplier and these are usually our High priced Items, Full descriptions of Upgrades or modification will be within the Product Description.
There is possible risk of seizure in my country (e.g. Australia)...can you ship my guns disassembled so it won't be spotted and seized?
No! We will not practise the art of dis-assembly to avoid detection by customs.
What is the relationship between Joules and FPS?
Joules measures the energy of a BB as it is fired and impacted upon its target. Joules accounts for both the speed and weight of the BB to calculated total energy of impact.
Velocity, or Feet per Second (FPS) as it is usually referred to, simply measures the speed of the BB without taking into account its weight. If you know the Joules rating of your gun and want to calculate the equivalent FPS, you will need to use a standard mathematical formulate to make the conversion.
Are there times during the year which you are closed for business?
Yes, we observe all major holidays. During these days, we will post a notice on our main page informing customers of this. Basically when the post office is closed, we are unable to ship our products out.
I've sent many emails to you but have not gotten a response. What's going on?
Please be sure to send to our
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it address. If you sent your inquiry during a public holiday or a weekend, please expect an answer by the following business day.
Also beware that some mail servers block our email address. If you have not received a response from us for a long time, consider mailing us from a Hotmail or Yahoo email account,
